A fantastic article from Entrepreneur Magazine highlights 6 neglected industries that desperately need VC attention; Real Estate, Healthcare, Education, Manufacturing, Personal Transportation, Charity.
The cleaning industry is a 50+ Billion Dollar industry that effects all of us daily… It should be 7th on Entrepreneur’s list. Let’s stop the same ongoing issues with a little innovation.
Here are 5 “old school” problems Facility Managers face with their cleaning services and smart initiatives that solve them.
1. Lack of Accountability
The janitorial industry is known for its lack of accountability, but that is changing. Smart clients know their goals and how the cleaning crew can align and contribute.
Ask your janitorial company to measure the Key Performance Indicator's (KPI's) that impact your goals and add some accountability to the contract for ongoing process improvement. Click here for a list of common KPI's we measure.
2. Inconsistent Cleaning
There are several reasons for inconsistent cleaning but one mathematical equation will never change – You can’t improve performance by cutting labor.
Many times, the account is understaffed to meet realistic statement of work (SOW) expectations. Make sure you partner with a janitorial contractor to workload the building appropriately during the RFP process. This will give you the realistic understanding of the number of hours needed for your facility based on real formulas.
3. Lack of Training
Cleaners need ongoing training on proper and effective equipment use and how to follow green cleaning processes (or else they will not work!)
4. Poor Supervision
Make sure your cleaning company has the right number of non-working hours dedicated to supervising and training the crew. A good supervisor will motivate and support the crew for better performance. Bad/no supervision = inconsistent performance.
5. No Employee Engagement
Did you know the new janitorial company have to hire the existing crew? Read the Labor Code 1060-1065: Janitor Displacement Act for more details.
These employees often lack loyalty to the new cleaning company. A good contractor will engage the new cleaners through proper onboarding, sharing the company’s vision, mission and values, and explaining how their work contributes to the client’s goals. A great supervisor will make sure to reinforce this message with their crew to keep them motivated and committed to their work.
It’s about time we raise the bar on expectations for janitorial services.
Partner with a progressive cleaning company that is solving these “old school” issues and you will get the most out of your janitorial contract.
For more facility management tips check out our insights page at Servicon Systems.