Large facility operations are complex with high demands on cleaning. Studies show only 30% of employees are engaged in their work. For the cleaning industry where people are our bedrock, those numbers can result in a terrible ROI.
That is why it’s essential to have an engaged janitorial team motivated and empowered to take ownership for their work product. While your facility team is juggling multiple priorities, your entire janitorial crew must be aligned and engaged in your facilities mission for total success.
Deepen your cleaning crew’s engagement with these 3 tactics:
Start with Why – Simon Sinek has unfolded, quite brilliantly, the concept of the “Why” behind your work. Ensure your cleaners understand the impact they have on the facility and how important their work is to your brand, the health of the employees and the overall success of your department. Inspiring them with their own sense of autonomy, mastery and purpose is proven to setup a custodial workforce for success.
Well-trained Supervisors – Great supervisors are critical to engagement! Workers will go the extra mile for a supervisor they trust. Make sure your supervisors are being trained on critical management tactics and set the bar on employee engagement themselves - as the leaders in loyalty, work ethic and alignment with the client’s mission. Raise the bar on what’s expected from the Supervision on your site and refresh your crew.
Equip for Success – Cleaners want to do great work but often are not given the tools and products they need to succeed. Ask your day porter and custodians if they have all the cleaning equipment they need and be their advocate to the management company. Partner in this way and build trust and loyalty beyond just the statement of work.
Great supervision and an engaged workforce will minimize poor performance and help the facilities team look like heroes.
Watch Laurie Sewell, Servicon's CEO and President discuss janitorial employee engagement as more than just recognition programs.