COVID-19: Servicon answers your questions. Learn More
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COVID-19 – Servicon Answers Your Questions

With the growing concern over COVID-19 Servicon is here to inform and educate you on best practices to reduce exposure to risk. Keep reading to see answers to some frequently asked questions around COVID-19.

1. What is Coronavirus (COVID-19)?

Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China. COVID-19 is currently spreading from person to person in parts of the United States. The first case of COVID-19 in the United States was reported on January 21, 2020.

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2. What are the symptoms of Coronavirus (COVID-19)?

Patients with COVID-19 have had mild to severe respiratory illness with the following symptoms:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

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3. How can I help protect myself and my team from Coronavirus (COVID-19)?

Prevention of COVID-19 is very similar to the prevention of the common cold:

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
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4. What do I do if I have questions about Coronavirus (COVID-19), and I am not sure who to ask?

If you are a current client of Servicon, please feel free to email InfectionPrevention@serviconsystems.com.

If you are not a current client of Servicon, please contact Stacey Wong at Stacey.wong@serviconsystems.com or call 310.415.7770.

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5. What is the difference between cleaning and disinfection?

Cleaning: Cleaning refers to the removal of dirt and impurities, including germs, from surfaces. Cleaning alone does not kill germs. But by removing the germs, it decreases their number and therefore any risk of spreading infection. Cleaning is accomplished with water, detergents, and mechanical actions.

Disinfection: Disinfection works by using EPA-approved chemicals to kill germs on surfaces. This process does not necessarily remove dirt from surfaces and disinfection is often most effective after a surface has already been cleaned. The disinfection chemical remains on a surface after disinfection to further reduces any risk of spreading infection.

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6. What is the difference between General Cleaning, Disinfection of Surfaces, and Terminal Cleaning?

GENERAL CLEANING - This is the daily cleaning of areas using neutral cleaners. Services include high low dusting, surface cleaning, trash removal, general area cleaning, restroom cleaning, vacuuming and mopping of floors.

DISINFECTION OF AREAS – Our Disinfection of Areas service includes cleaning and disinfecting all surfaces likely to carry infections or transport a disease, including high touch surfaces, furniture, tables, chairs, doors, and any non-electrical devices that may potentially be contaminated. Depending on the severity of the outbreak, a facility may require more frequent cleaning and disinfection than General Cleaning. We can work together to understand your specific needs. As Terminal Cleaning is only offered after a confirmed exposure, Disinfection of Areas service is offered to our clients who would like additional services now.

TERMINAL CLEANING - Our 5-Step Terminal Cleaning System is an exhaustive cleaning and disinfection of all surfaces, including floors and re-useable equipment, within a facility or an individual unit. Each service is accompanied by a report detailing measurements of surface cleanliness before and after the procedure. This service is recommended for facilities with a probable or confirmed exposure to COVID-19. This is an additional step in the cleaning process, but it does not replace either General Cleaning or Disinfection of Areas.

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7. What is Terminal Cleaning?

Servicon’s 5-Step Terminal Cleaning System is a comprehensive cleaning and disinfecting process performed by a team of highly trained Terminal Cleaning technicians making use of electrostatic technology. This service is recommended for facilities with a probable or confirmed exposure to COVID-19. Each service is accompanied by a report detailing measurements of surface cleanliness before and after the procedure.

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8. What do I need to know as a Servicon client?

It is important that we have a conversation about shifting some of the General Cleaning to Disinfection of Areas to increase the frequency of disinfection in high traffic areas, high touch surfaces, and increase restroom cleaning. We might be able to reduce the frequency of General Cleaning to focus on infection prevention, or we can explore additional services for those of you who want expanded disinfection.

If your facility had a probable or confirmed exposure to COVID-19, we recommend our 5-Step Terminal Cleaning System. Please see Question # 7 for more information.

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9. What should I do if I require expanded disinfection?

If you require expanded (additional/ non-traditional spaces) or increased disinfection services, we recommend Disinfection of Areas. This service allows us to increase the frequency of disinfection in high traffic areas, high touch surfaces, and increase restroom cleaning. Please contact your Servicon representative to arrange a time to discuss the details and feasibility of these services if required.

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10. What EPA approved disinfectants is Servicon using?

Maintex Citra-Cide Lemon Disinfectant Cleaner - 10-minute contact time

Lemon-scented, EPA registered, neutral pH, hospital grade quaternary-based disinfectant cleaner. Qualified under EPA's emerging viral pathogen program for use against COVID-19.


Maintex Turbo Kill Disinfectant Cleaner - 10-minute contact time

Highly active, ready-to-use, all-purpose disinfectant cleaner and deodorizer. Qualified under EPA's emerging viral pathogen program for use against COVID-19.

Please note, Retaliate is still an EPA approved disinfectant and can still be used. However, there are supply shortages so Servicon is recommending Citra-Cide and Turbo Kill at this time.

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11. What is the cost of Terminal Cleaning?

Our 5-Step Terminal Cleaning System is recommended for facilities with a probable of confirmed exposure to COVID-19. Pricing for this service will be based on square footage and the type of area being disinfected.

If you are a current client, we suggest you reach out to your Servicon site manager. If you are not a current client, please contact Stacey Wong at Stacey.wong@serviconsystems.com or call 310.415.7770.

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12. I am confused about whether I need Terminal Cleaning or Disinfection of Areas

Servicon offers our 5-Step Terminal Cleaning System only for facilities with a confirmed or probable exposure to COVID-19. Disinfection of Areas is available to our clients, either by shifting priorities or for an additional fee as a supplemental service.

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13. Is Disinfection of Areas standardized across all facilities?

No, the Disinfection of Areas is not standardized and depends on the facility and your needs. We would recommend disinfecting high traffic areas, high touch surfaces, and increased cleaning of restrooms as these are most likely caring pathogens at your facility. Surfaces needing disinfection will vary by location, but examples of frequently touched surfaces include tables, chairs, doorknobs, light switches, handles, handrails, desks, toilets, faucets, sinks, soap dispensers, sanitizer levers, counters, elevator buttons, and access control devices.

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14. If we have a confirmed exposure at our facility, how soon can Servicon provide a team for Terminal Cleaning?

Servicon has a number of crews trained and equipped to perform Terminal Cleaning where there is a confirmed or probable exposure to Coronavirus (COVID-19). The demand for this service is growing quickly. We have a centralized dispatch for the Terminal Cleaning procedures and sites will be scheduled on a first-come-first-served basis. In most cases, we can deploy a Terminal Cleaning team within 24-48 hours. This is subject to change according to demand.

If you are a current client, we suggest you reach out to your Servicon site manager. If you are not a current client, please contact Stacey Wong at Stacey.wong@serviconsystems.com or call 310.415.7770.

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15. May I request Terminal Cleaning before a confirmed exposure?

Yes, Servicon is now offering our offer 5-Step Terminal Cleaning System to facilities with a probable or confirmed exposure to COVID-19.

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16. Will Terminal Cleaning be available for non-clients?

Servicon is now offering out 5-Step Terminal Cleaning service to both clients and non-clients. Please contact Stacey Wong at Stacey.wong@serviconsystems.com or call 310.415.7770 to learn more.

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17. What quantity of supplies should we have at my facility to prepare for an outbreak?

Servicon recommends that each site keeps at least 2 weeks’ worth of supplies at each site. These supplies need to be secured to prevent theft at the site.

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18. How do you avoid cross-contamination of surfaces during disinfection? (this process is different for terminal cleaning)

Where possible Servicon will make sure new equipment, including mop heads, vacuum bags, sponges, and clothes (microfibers), and other items that make contact with surfaces are being used. Mop heads and vacuum bags will be changed or disinfected daily. Cloths (microfibers) will be changed or disinfected multiple times per day.

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19. What else is Servicon doing to support their clients in preparing for an outbreak?

There are additional ways we can help you prepare for an outbreak. Please note, we will work closely with you on the following actions:

  • We can support you in your emergency response planning and other relevant meetings.
  • We can support in ensuring restrooms and hand stations dispensers have soap/sanitizer, hot water, and drying materials.
  • We will support you in reporting issues involving restrooms and hygiene promptly to you - including any issues water temperature, leaks, and non-functioning dispensers.
  • We are here to help you with the prioritization of tasks if there is a staffing shortage due to increased sick leave.
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20. What do I do when there is a probable or confirmed exposure to Coronavirus (COVID-19) at my facility?

If you are a current client, please contact InfectionPrevention@serviconsystems.com or your Servicon Operations Manager immediately. If you are not a current client, please contact Stacey Wong at Stacey.wong@serviconsystems.com or call 310.415.7770.

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