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COVID-19 – Servicon Answers Your Questions

With the growing concern over COVID-19 Servicon is here to inform and educate you on best practices to reduce exposure to risk. Keep reading to see answers to some frequently asked questions around COVID-19.

  1. What is Coronavirus (COVID-19)?
  2. What are the symptoms of Coronavirus (COVID-19)?
  3. How can I help protect myself and my team from Coronavirus (COVID-19)?
  4. What do I do if I have questions about Coronavirus (COVID-19), and I am not sure who to ask?
  5. What is the difference between cleaning and disinfection?
  6. What is the difference between General Cleaning, Disinfection of Surfaces, and Terminal Cleaning?
  7. What is Terminal Cleaning?
  8. What is the difference between Terminal Cleaning and the EVA Clean?
  9. What do I need to know as a Servicon client?
  10. What should I do if I require expanded disinfection?
  11. What EPA approved disinfectants is Servicon using?
  12. How do I verify a disinfectant is certified for novel coronavirus?
  13. What is the cost of Terminal Cleaning?
  14. I am confused about whether I need Terminal Cleaning or Disinfection of Areas
  15. Is Disinfection of Areas standardized across all facilities?
  16. If we have a confirmed exposure at our facility, how soon can Servicon provide a team for Terminal Cleaning?
  17. May I request Terminal Cleaning before a confirmed exposure?
  18. Will Terminal Cleaning be available for non-clients?
  19. Do we need to use facemasks at my facility?
  20. What quantity of supplies should we have at my facility to prepare for an outbreak?
  21. How do you avoid cross-contamination of surfaces during disinfection? (this process is different for Terminal Cleaning)
  22. How will contaminated waste be stored and removed for the facility?
  23. What else is Servicon doing to support their clients in preparing for an outbreak?
  24. What do I do when there is a possible, probable, or confirmed exposure to Coronavirus (COVID-19) at my facility?

1. What is Coronavirus (COVID-19)?

Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China. COVID-19 is currently spreading from person to person in parts of the United States. The first case of COVID-19 in the United States was reported on January 21, 2020.

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2. What are the symptoms of Coronavirus (COVID-19)?

Patients with COVID-19 have had mild to severe respiratory illness with symptoms of fever, cough, and shortness of breath.

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3. How can I help protect myself and my team from Coronavirus (COVID-19)?

Prevention of COVID-19 is very similar to the prevention of the common cold:

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
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4. What do I do if I have questions about Coronavirus (COVID-19), and I am not sure who to ask?

If you are a current client of Servicon, please feel free to email InfectionPrevention@serviconsystems.com. If you are not a current client of Servicon, please visit the CDC website.

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5. What is the difference between cleaning and disinfection?

Cleaning: Cleaning refers to the removal of dirt and impurities, including germs, from surfaces. Cleaning alone does not kill germs. But by removing the germs, it decreases their number and therefore any risk of spreading infection. Cleaning is accomplished with water, detergents, and mechanical actions.

Disinfection: Disinfection works by using EPA-approved chemicals to kill germs on surfaces. This process does not necessarily remove dirt from surfaces and disinfection is often most effective after a surface has already been cleaned. The disinfection chemical remains on a surface after disinfection to further reduces any risk of spreading infection.

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6. What is the difference between General Cleaning, Disinfection of Surfaces, and Terminal Cleaning?

GENERAL CLEANING - This is the daily cleaning of areas using neutral cleaners. Services include high low dusting, surface cleaning, trash removal, general area cleaning, restroom cleaning, vacuuming and mopping of floors.

DISINFECTION OF AREAS – Our Disinfection of Areas service includes cleaning and disinfecting all surfaces likely to carry infections or transport a disease, including high touch surfaces, furniture, tables, chairs, doors, and any non-electrical devices that may potentially be contaminated. Depending on the severity of the outbreak, a facility may require more frequent cleaning and disinfection than General Cleaning. We can work together to understand your specific needs. As Terminal Cleaning is only offered after a confirmed exposure, Disinfection of Areas service is offered to our clients who would like additional services now.

TERMINAL CLEANING - A thorough cleaning and disinfection of all surfaces to include floors and equipment either within a contaminated area or at an entire facility. A Terminal Cleaning is only offered following a confirmed exposure to a COVID-19 case at a current client facility. This is an additional step in the cleaning process, but it does not replace either General Cleaning or Disinfection of Areas.

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7. What is Terminal Cleaning?

Terminal Cleaning is a service offered to current clients after there has been a confirmed exposure of Coronavirus at their facility. Terminal Cleaning is an advanced disinfection service using the EVA Clean technology. Until there is a confirmed exposure at a current client’s facility, Servicon will only be offering clients the Disinfection of Areas service. Furthermore, only our clients will benefit from this service.

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8. What is the difference between Terminal Cleaning and the EVA Clean?

Terminal Cleaning uses EVA Clean technology, which is cordless electrostatic spraying technology with PURTABS (EPA registered) disinfectants, sanitizers and bleach alternatives that meet high standards for efficacy, safety, value, and sustainability. EVA Clean technology is not needed for either General Cleaning or Disinfection of Areas since those services use our standard EPA approved disinfectants.

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9. What do I need to know as a Servicon client?

It is important that we have a conversation about shifting some of the General Cleaning to Disinfection of Areas to increase the frequency of disinfection in high traffic areas, high touch surfaces, and increase restroom cleaning. We might be able to reduce the frequency of General Cleaning to focus on infection prevention, or we can explore additional services for those of you who want expanded disinfection.

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10. What should I do if I require expanded disinfection?

If you require expanded (additional/ non-traditional spaces) or increased disinfection services, we recommend Disinfection of Areas. This service allows us to increase the frequency of disinfection in high traffic areas, high touch surfaces, and increase restroom cleaning. Please contact your Servicon representative to arrange a time to discuss the details and feasibility of these services if required.

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11. What EPA approved disinfectants is Servicon using?

Maintex Citra-Cide Lemon Disinfectant Cleaner - 10-minute contact time

Lemon-scented, EPA registered, neutral pH, hospital grade quaternary-based disinfectant cleaner. Qualified under EPA's emerging viral pathogen program for use against COVID-19.


Maintex Turbo Kill Disinfectant Cleaner - 10-minute contact time

Highly active, ready-to-use, all-purpose disinfectant cleaner and deodorizer. Qualified under EPA's emerging viral pathogen program for use against COVID-19.

Please note, Retaliate is still an EPA approved disinfectant and can still be used. However, there are supply shortages so Servicon is recommending Citra-Cide and Turbo Kill at this time.

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12. How do I verify a disinfectant is certified for novel coronavirus?

On the label of each disinfectant as well as on the specification sheet and efficacy information sheet is a registration number such as this one from Citra Cide: ​EPA Reg No. 47371-131-6885​. The first two number groupings correspond to the master registration for the active ingredient in the product. The third number grouping indicates the Maintex sub-registration.

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13. What is the cost of Terminal Cleaning?

Terminal Cleaning is only offered to our current clients with a confirmed exposure of Coronavirus (COVID-19). We suggest you consider the Disinfection of Areas until there is a confirmed exposure. Pricing for Terminal Cleaning will be based on square footage and the type of area being disinfected.

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14. I am confused about whether I need Terminal Cleaning or Disinfection of Areas

Servicon is not offering Terminal Cleaning before a confirmed exposure at a client facility. Disinfection of Areas is available to our clients, either by shifting priorities or for an additional fee as a supplemental service.

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15. Is Disinfection of Areas standardized across all facilities?

No, the Disinfection of Areas is not standardized and depends on the facility and your needs. We would recommend disinfecting high traffic areas, high touch surfaces, and increased cleaning of restrooms as these are most likely caring pathogens at your facility. Surfaces needing disinfection will vary by location, but examples of frequently touched surfaces include tables, chairs, doorknobs, light switches, handles, handrails, desks, toilets, faucets, sinks, soap dispensers, sanitizer levers, counters, elevator buttons, and access control devices.

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16. If we have a confirmed exposure at our facility, how soon can Servicon provide a team for Terminal Cleaning?

Servicon has a number of crews trained and equipped to perform Terminal Cleaning where there is a confirmed exposure of Coronavirus (COVID-19). However, we do not yet have an idea of the demand for this work. We will support our client sites as requests come in. We have a centralized dispatch for the Terminal Cleaning procedures, and sites will get scheduled on a first-come-first-served basis. Should you require this work, please notify your Servicon Operations Manager.

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17. May I request Terminal Cleaning before a confirmed exposure?

At this time, Servicon does not offer Terminal Cleaning at a facility before there has been a confirmed exposure to Coronavirus (COVID-19). This is due to the complexity of this process. We can, however, offer Disinfection of Areas services now.

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18. Will Terminal Cleaning be available for non-clients?

At this time, Servicon does not offer Terminal Cleaning to non-clients; this is a service only for our current loyal customers.

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19. Do we need to use facemasks at my facility?

CDC does not recommend that employees wear a facemask to protect themselves from respiratory diseases, including Coronavirus (COVID-19). Servicon employees may use facemasks as PPE for specialty work, such as Terminal Cleaning and other services. However, facemasks are not needed for General Cleaning.

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20. What quantity of supplies should we have at my facility to prepare for an outbreak?

Servicon recommends that each site keeps at least 2 weeks’ worth of supplies at each site. These supplies need to be secured to prevent theft at the site.

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21. How do you avoid cross-contamination of surfaces during disinfection? (this process is different for terminal cleaning)

Where possible Servicon will make sure new equipment, including mop heads, vacuum bags, sponges, and clothes (microfibers), and other items that make contact with surfaces are being used. Mop heads and vacuum bags will be changed or disinfected daily. Cloths (microfibers) will be changed or disinfected multiple times per day.

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22. How will contaminated waste be stored and removed for the facility?

We need to discuss this on a case by case basis regarding the procedure for placing, identifying, and storing contaminated waste at your facility. Please note, Servicon does not have a license to remove or transport hazardous material from a facility to another location.

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23. What else is Servicon doing to support their clients in preparing for an outbreak?

There are additional ways we can help you prepare for an outbreak. Please note, we will work closely with you on the following actions:

  • We can support you in your emergency response planning and other relevant meetings.
  • We can support in ensuring restrooms and hand stations dispensers have soap/sanitizer, hot water, and drying materials.
  • We will support you in reporting issues involving restrooms and hygiene promptly to you - including any issues water temperature, leaks, and non-functioning dispensers.
  • We are here to help you with the prioritization of tasks if there is a staffing shortage due to increased sick leave.
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24. What do I do when there is a possible, probable, or confirmed exposure to Coronavirus (COVID-19) at my facility?

If you are a current client, please contact InfectionPrevention@serviconsystems.com or your Servicon Operations Manager immediately.

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